Frequently Asked Questions
Frequently Asked Questions
- General
- Shipping
- Repairs
- Returns
- Customs
*Shipping cost and route package protection are not included in refunds
- What metal would you like it in? In case of gold, what color gold?
- What is your timeline?
- Is there a particular budget you would like to stay within?
- What ring size/length/thickness apply to your design?
- Reach out to us with what you want and can afford.
- We will discuss the cost and settle on the main design elements.
- If needed, we can provide a sketch.
- When you are ready to order, we email you an invoice so you can place your order. If it applies, you mail or drop off your gold/gemstones.
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Once we have all the materials and full payment we will begin making your custom order.
For all complicated designs, a 3-D model will be delivered where you can see an exact model of your item and you can make any changes, see example of some previous works here.
Once you approve your 3-D model, we will start production. - It takes about 2-6 weeks to complete, depending on how intricate your design is.
- As soon as it ships, you will receive an email confirmation to the email you left at checkout.
Email us care@automicgold.com