Frequently Asked questions
Frequently Asked Questions
We offer many tips on finding your right size, you can see sizing help here. For bracelets/anklets: Measure your wrist or ankle with a soft tape measure leaving about a fingers-width of room so it isn’t too tight or loose. For necklaces/chokers: Measure in inches the length of a chain you already have or use a soft tape measure around your neck to where you want your chain to sit.
It is not necessary to order a ring sizer from us, especially if your order is time sensitive. All ring sizers are in the standard size. If you don’t know your size go to a local jewelry shop or purchase a ring sizer locally.
Yes! We can customize almost any of our products. You can Contact Us for any customization requests. However, any modified jewelry will become final sale and will no longer be eligible for return or exchange.
Yes, we will cancel an order that has not been shipped. If the order was shipped please refuse the package upon delivery. When it comes back to us we will issue a refund. Custom and engraved jewelry cannot be canceled.
We cannot change shipping address once an order has been placed. The fulfillment will be cancelled and you can place a new order with the updated shipping address.
Unfortunately, we have no way of changing the billing address. If you received an order confirmation email then the order went through without any issues and we are working on getting your order to you.
Please double-check the email address you used and spam folders. The confirmation may have gone to an email address you don’t frequently use. If you are still unable to find the order confirmation, it is likely the order did not go through. The charge on your card will drop off in 2-3 business days, if it does not, please contact your bank for further details.
If the order has not been shipped, we can make changes. We only ask that you contact us in a timely manner. Engraved and final sale items can not be changed.
We automatically do a block font. We do not offer a list of fonts but we can do any free font that can easily be retrieved. It is encouraged to provide the name and style for reference. We can also engrave in other languages.
It depends on the metals you’re allergic to. If you have a nickel allergy, it is best to order yellow gold or rose gold items as white gold contains a small amount of nickel. You can view the breakdown of metal percentages here.
We operate Monday-Tuesday and Thursday-Friday from 9am - 5pm, with the exclusion of holidays. Your email is important to us and it is our intention to connect in a timely manner. We do experience high volume orders and emails, your patience and cooperation is greatly appreciated.
Please contact us for further information.
For all collabs please reach out to email@example.com. We will reach back out if we see that it's a good fit.
This is totally normal and we can assure you it’s only “dirt”. This tends to happen mostly with earring posts. The mixture and accumulation of our natural bodily/external oils, bacteria and chemicals from product build up can cause the discoloration. Simply rub the posts with jewelry polishing cloth to clean it.
We are thrilled that you’re interested but unfortunately, we do not offer internships. We hire full time and long term employees.
At the moment we do not have the capability.
All custom, engraved or any modified items are considered final sale. All pierced body jewelry is also final sale.
Route is a package protection company that offers protection against lost, stolen or damaged packages. It also gives up-to-date tracking information for your order once it ships. For more information, check out Route.
Once you place the customized/engraved order - it enters the production stage and it is final sale. We can not do any modifications or cancelation.
We accept all major credit & debit cards, PayPal, Shop Pay, Affirm & AfterPay.
All pieces over $1,000 comes with a two-year warranty, below $1,000 comes with the standard six-month warranty. Wear and tear not covered. Loss or loss of parts are not covered. Necessary shipping costs are not covered. If you notice any loose stones, questionable defects reach out to us right away. It is advised to insure for loss/damage for all items above $10,000. Warranty voided if the item was modified by other jewelers.
Yes! We ship worldwide to many countries including all of Canada and Mexico.
Normally, orders take 2-5 business days to ship. When experiencing higher than normal order volumes, shipping may take longer than expected. If you need your order sooner please contact us to upgrade your shipping method - additional shipping fees may apply.
Signatures on orders are optional! You can choose if you'd like to include a signature at checkout. However, we highly recommend the signature option as it safer for your package. If you choose to have your package delivered without a signature, Automic Gold is not responsible if the package is lost or stolen.
If your order has shipped you should contact the shipping company for direct updates. If it hasn't shipped yet, reach out to us with your order number. When experiencing higher than normal order volumes, shipping may take longer than expected.
Oftentimes shipping carriers mark packages as “delivered” although it hasn’t been delivered yet and is probably in the vicinity. We encourage you to wait a few days, 9 times out of 10 it shows up within a few hours or next business day. If it hasn’t been delivered within 4 business days, contact the shipping company for further information.
Shipping carriers do experience delays, and we can only see the same tracking information as you, so we encourage contacting the shipping company for more information. They can provide direct updates.
We do not schedule redeliveries or pick-ups, you will have to contact the shipping company to coordinate this.
Please double check with your neighbors/mail room/front desk staff to see if anyone mistakenly received your package. If you placed your order using Route, please contact them for further assistance. If you opted out of Route when placing your order, Automic Gold is not responsible for lost or stolen packages.
Ring sizers are shipped as letter mail via digital stamp. They do not include a tracking number, if you have not received your ring sizer after 2-weeks please contact us.
We ship to the address provided by the customer, we are not responsible for lost or missing orders due to an incorrect shipping address provided.
We operate Monday-Tuesday and Thursday-Friday from 9am - 5pm, with the exclusion of holidays. Any orders placed after business hours will be processed/prepared the next business day.
Yes. You can purchase insurance for your order by using Route Package Protection, which should show up in your cart before you place your order. Route is optional and can easily be removed from your cart. However, if you choose to opt out of Route’s package protection, Automic Gold is not responsible for lost, stolen or damaged packages. For more information, please check out Route’s FAQ page.
Depending on the country or region you would like your shipment sent to, we may collect duties and taxes at checkout.
Yes, all Automic Gold products come with a six month repair warranty. Warranty starts from when you receive your purchase and covers manufacturing defects only. Loss, theft or wear and tear are not covered. Shipping cost is not included. Warranty voided if the item was modified by other jewelers.
Yes, there is a repair fee for all broken items that are not considered a manufacturer's defect. If you are missing parts, such as a clasp, a charm, a piece of gold was cut off, there will be a parts replacement fee. We do not cover the return shipping cost for repairs and a $5 return shipping fee is applied to all repair orders. For international repairs, the return shipping fee varies. Contact us to initiate the repair process.
If the repair is past the 30-day window then yes, you will have to ship the repair at your expense. If you are in the U.S and the repair is within the 30-day window, we will issue a prepaid shipping label. This doesn’t apply for international orders. We do not provide prepaid shipping labels for international orders.
Unfortunately, we do not repair non Automic Gold jewelry at this time.
Yes, when you return an item(s) within 30-days from the delivery date, we'll provide a prepaid shipping label. We will issue a refund* for the item(s) returned. Please email us at firstname.lastname@example.org to receive instructions on how to return your item(s). Prepaid shipping labels do not apply to international orders.
*Shipping cost and route package protection are not included in refunds
*Shipping cost and route package protection are not included in refunds
Check the tracking number on your package, if the tracking number shows as delivered then it’s likely we have your return and are working on it.
Allow 3-5 business days for the refund to show in your account. If the funds do not show in your account after the allotted time, contact your bank for further details.
Unfortunately, we cannot issue a refund to a different account/card. Refunds are applied to the original payment method or can be distributed to an Automic Gold gift card. Please contact your bank for further details.
Customized/engraved items and custom orders are final sale and are not eligible for a return or exchange. We can resize, repair or modify the item for an additional cost - please contact us.
In the rare case you are not 100% satisfied with your engraving or custom piece please contact us and we will work with you to make changes. Additional charges may apply and refunds are not optional.
Yes, you can exchange your item within 30-days from the delivery date. We do not cover the return shipping cost for exchanges and a $5 return shipping fee is applied for U.S. orders. For international exchanges, the return shipping fee varies. Contact us to inquire about exchanges.
A restocking fee applies to all orders returned past the 30-day window and/or worn items. For all items that are returned in an unhygienic state, a restocking fee will apply and any refund will be issued via store credit only.
If your order contained a free travel case and the items you keep from your order are less than $199 total, return the travel case. If you keep it, $45 will be deducted from your refund.
The return and exchange window has been extended to January 15th for orders placed November 25th to December 15th. Anything purchased after will follow our standard 30 day return policy.
We can make anything from fine metals and stones. For metals, we work only with any gold, platinum and silver. We do not have the capability to work with other metals or gold plated/ gold filled items. We can reuse your fine metals or source them for you.
Yes, we can make your custom piece with your stones but prefer to work with ours. This way, we can provide a warranty for the stones as well as the jewelry. With stones from other sources, we are not responsible for any damage to the stone. We can acquire almost any stone for you which will include a warranty and a cheaper price than if you were to buy a stone separately from somewhere else.
All custom items will cost a bit more to make since they are one of a kind pieces. If you have a tight budget, we encourage you to order in stock items. See example of prices here and email with the following details to get your quote. Describe your idea:
- What metal would you like it in? In case of gold, what color gold?
- What is your timeline?
- Is there a particular budget you would like to stay within?
- What ring size/length/thickness apply to your design?
Simple designs without stones such as nameplates usually take 2-3 weeks. Complicated designs usually take about 4-6 weeks.
Yes, we can recut or repolish any of the gemstones. We do not work with marble, woods, etc. Only with precious or semi-precious stones.
Yes, we buy gold, silver, platinum, diamonds and certain gemstones. Email our customs department here with photos of what you have and a brief description for a quote.
Yes, we are located in Midtown NYC, email to schedule an appointment or schedule a phone consultation here.
Yes, we are a full service workshop. We can help you from any stage in the process.
Yes, we engrave any font, picture, symbol, logo, and even copy handwriting.
- Reach out to us with what you want and can afford.
- We will discuss the cost and settle on the main design elements.
- If needed, we can provide a sketch.
- When you are ready to order, we email you an invoice so you can place your order. If it applies, you mail or drop off your gold/gemstones.
Once we have all the materials and full payment we will begin making your custom order.
For all complicated designs, a 3-D model will be delivered where you can see an exact model of your item and you can make any changes, see example of some previous works here.
Once you approve your 3-D model, we will start production.
- It takes about 2-6 weeks to complete, depending on how intricate your design is.
- As soon as it ships, you will receive an email confirmation to the email you left at checkout.
Once the order enters the production stage it is final sale. Any modifications or changes will be done for a fee.
Yes, we can do it for you. You will need to ship it back or drop it off to us at your cost - please email us for a quote.
No, we will tell you the quote and suggest the design for free. Full payment is required to start making the order.
Yes, we accept shop and afterpay. If you want to pay with a card or paypal, email and we will breakdown the invoices for you.
We accept credit or debit cards, paypal, apple pay, affirm and afterpay.
We make all items in-house from design to 3D models to production and shipping.
All solid gold and platinum - yes. Anything with diamonds, yes. Anything with sapphire, rubies, emeralds and moissanites – yes but be careful. The stones can get scratched if you do hard work. Most other gems are softer, they can be worn in the water and to sleep but remove them if you work with your hands or workout. There is a risk for them to get cracked or broken if you hit them. Opals, onyx and turquoise can’t be worn in water or exposed to elements, always remove them first and put them on last.
No, it comes in a standard Automic Gold book box but something very cute is coming soon.
Yes, we can repair or modify any of our pieces.
All pieces over $1,000 comes with a two-year warranty, below $1,000 comes with the standard six-month warranty. Wear and tear not covered. Loss or loss of parts are not covered. If you noticed any of the stones are loose reach out to us right away for repair. It is advised to insure for loss/damage for all items above $10,000. Warranty voided if the item was modified by other jewelers.
Need more help?
Email us email@example.com
Email us firstname.lastname@example.org