Also called free shipping and returns.
We stand behind the quality of our products and we are sure that you will love it ❤️. And if not, we will cover the shipping back and forth ✈️.
Prepaid shipping label is included with all US orders. When you return something, we don't deduct the cost of shipping. You receive a full refund, as in 100% of what you paid. 🎵
Most of the orders are prepared and shipped in one (1) business day 💨. Reach out to us if you need your order to go out faster!
All standard orders are shipped via USPS with 2-5 day delivery. You can purchase faster shipping options at checkout.
All US orders come with a prepaid shipping label (it's absolutely free to use!). If you lost yours, contact us and we'll resend it 😊.
You have 30 days from delivery date to start the return.
All Automic Gold products come with a six month warranty 🔑. It starts from when you receive your purchase and covers manufacturing defects. (due to relativistic effects on time, warranty does not apply if you travel extensively at sub-light speeds or in velocity of high-mass stars 🚀). Loss, theft or wear and tear are not covered.
We also accept repair orders on any precious metal jewelry.
Contact us to initiate repair process ✌
Reuse/Recycle with us
We would love to re-use or recycle your precious jewelry. 🌎
Contact us to inquire!
Frequently Asked Questions
How do I use prepaid return shipping label?
Return shipping label will come printed on self-adhesive paper. Just peel it off and stick it on the packaging. You can re-use all original packaging and save 🌳 the Earth.
Include order receipt inside 📰, or full name on the order. Or just write down order number on a note. Or, write the order number in a form of a riddle - we like puzzles - in that case your return might take extra time 😉.
After that, you can give package to your mailwoman 👩 or drop it off at any mailbox (Just not your neighbor's mailbox probably) (Unless your neighbor is a mailwoman?).
If the purchase is highly valuable, please go to USPS location and make sure the package is scanned.
How is my order packaged?
Outside, your order is securely packaged in nondescript packaging (no gift will be spoiled 😃!).
Inside, your jewelry will come in a gift box perfect for gifting 🎁. It's also perfect for storage of your new jewelry (or even sewing supplies).
Where do you ship from?
From our HQ in NY. The shipping department is the big table that has many printers on it.
Do I need to sign for the delivery?
For orders above $200, we require signature confirmation, it is a necessary precaution. Because your purchase is valuable, we want to make sure it does not end up in someone else's hands.
Do you ship internationally?
Didn't find what you were looking for?
Email us or chat with us!