Frequently Asked

Questions

Yes! We ship worldwide to many countries, including all of Canada and Mexico. We may collect duties and taxes at checkout depending on where we’re shipping to.

Yep! Reach out to arrange a pick-up.

Usually 2-5 business days. Shipping may take longer than expected when we experience higher than normal order volumes (like during the holiday season). If you need your order sooner, please contact us to upgrade your shipping method (subject to extra fees).

Please contact our custom department for all custom-related questions.

If we shipped it already, check the shipping company for updates. If we haven’t, reach out to us with your order number.

Ring sizers don’t have a tracking number! We ship them as letter mail with a digital stamp. Let us know if you haven’t gotten your ring sizer after 2 weeks.

To protect your new jewelry, we automatically apply a signature delivery requirement for orders totaling $800+. For orders under $800, you can choose whether you want to sign for your package or not at checkout.

We do! We automatically include Route package protection in your cart before you place your order. You can easily remove it, but we’re not responsible for lost, stolen, or damaged packages without Route protection. Check out their FAQ for more info.

Please double-check with your neighbors, mail room, or front desk staff to see if anyone mistakenly received your package. If you placed your order using Route, please contact them for help. We’re not responsible for lost or stolen packages without Route.

We’re not responsible for missing orders due to this mistake. Please make sure you give us the right address when you order, or reach out to us to cancel your order before we ship it out so that you can place a new order with the right address.

Delays happen sometimes, especially during busy seasons! We have the same tracking information as you, so contact the shipping company for more direct updates. 

Shipping carriers often mark packages as “delivered” early; if it’s not there, it’ll most likely arrive within a business day. Reach out to the shipping company if your package still isn’t there after 4 business days.

You’ll have to contact the shipping company. Once a package leaves our studio, it’s out of our control.

Our business hours are Monday, Tuesday, Thursday, and Friday from 9AM-5PM EST, excluding holidays. Orders placed after business hours will be processed the next business day.