Returns & Exchange Policy

Holiday Return Policy

Our 30-day return policy for purchases made between November 25th and December 15th, 2025, is extended to January 15th, 2026. Anything purchased outside of these dates is subject to our standard 30-day return policy. If your purchase contained a “Free Gift” item, the gift must also be returned with your items, or the cost of the gift will be deducted from your refund.

Standard Return Policy

US Residents:

Automic Gold offers free returns within 30 days of the delivery date for customers who reside in the U.S. You will be provided with a prepaid shipping label. All returns should be sent back in the original box or any padded packaging to avoid damage during transit. To avoid a restocking fee, please mail your items within 14 days. Items must be in their original, unworn condition. Signs of wear and tear, damage, or items returned in an unhygienic state may also incur a restocking fee.

International Customers:

We offer returns within 30 days of the delivery date; however, the customer will be responsible for the return shipping cost. All returns should be sent back in the original box or any padded packaging to avoid damage during transit. To avoid a restocking fee, please mail your items within 14 days. Items must be in their original, unworn condition. Signs of wear and tear, damage, or items returned in an unhygienic state may also incur a restocking fee.
 

Items Ineligible For Return
Not all items are eligible for return or refund. The following Items are excluded from the return policy and are deemed Final Sale:

Engraved items
Custom items
Modified Items
Pierced Jewelry marked “final sale”

However, if you are not satisfied with your final sale item, we may be able to work with you on making changes to your piece by resizing or modifying it for an additional fee. 

Refunds

Refunds for the costs of the items (excluding shopping costs and route package protection) will be issued to the original payment method provided within 3 to 5 business days of processing. If, for any reason, a refund cannot be sent to your original form of payment, or if your item is returned in worn or unhygienic condition, a store credit will be issued.

Exchanges

Exchanges can be made for non-final sale items within 30 days of the delivery date. Exchanges are free within the US. For international exchanges, shipping fees will apply depending on the region.

Contact

For questions regarding this policy or to initiate a return or exchange, please email us at care@automicgold.com

For information on shipping, customs, repairs, or other topics, please visit our FAQ