If you live in the US, yes! When you return items within 30 days of the delivery date, you’ll get a prepaid shipping label. We’ll refund you the cost of the item(s) (not shipping costs or route package protection) once we get your package back. Email us to place a return.

AfterShip is an optional service that allows you to print your own return label without having to wait for us to email it to you. AfterShip is available for U.S residents only and is still subject to our standard Return and Exchange Policy.

These are final sale and ineligible for return or exchange. You can reach out to us for resizing, repairs, or modifications, but these come with an extra cost. 

Nope, earrings are returnable! Only engraved, modified, and custom items are final sale.

Check your package’s tracking number! If it says it’s delivered, we likely have it and are currently working on it.

We don’t offer refunds on these items under any circumstances, but please contact us and we can work with you to make changes (extra fees may apply) or offer store credit for certain raw materials (gold, silver, platinum, and natural precious stones: diamonds, emeralds, rubies, and sapphires).

For orders placed from November 25th to December 15th, we extend the return and exchange window to January 15th. Anything purchased outside of these dates has our standard 30 day return policy.

Yes. If not returned, we will deduct the gift’s normal cost from your refund.

It usually takes 3-5 business days for the refund to show up in your account. If it’s still not there after 5 business days, contact your bank. 

We can only issue refunds to the original payment method or an Automic Gold gift card. Contact your bank if you need more help.

Sure! We happily accept exchanges for non-final sale items within 30-days of the delivery date. We offer one free exchange within the US. For international exchanges, shipping fees will apply depending on the region. Contact us to exchange your item!

For items outside the 30-day return window, items that show visible wear, and items returned in an unhygienic state, yes. For that last case, we will only issue refunds with store credit.